One MGM Way,MA 01103Springfield

Mgm Casino Springfield Ma Restaurants
Mgm Springfield Ma
Mgm Casino Springfield Ma Reviews Yelp

Overview

It is delightful to see you recommending MGM Springfield as a great addition to our city of Springfield. We are so glad to know you have enjoyed the many wonderful experiences this city has to offer. Thank you for sharing your lovely review. We look forward to welcoming you back and enjoying your company again in the near future! We love your review and are truly delighted by your gracious recommendation. At MGM Springfield we strive to provide our guests with the memorable experiences they will anxiously recommend to their family and friends. It certainly sounds like you had a wonderful stay with us, and we hope to welcome you back again soon.

MGM Springfield: Best Casino in MA - See 845 traveler reviews, 188 candid photos, and great deals for MGM Springfield at Tripadvisor. I have Called MGM Springfield many times, and at least 50% of the time I have received the rudest phone customer service- Rude, Snappy, Act like they Didnt care- Their answers to my questions was - 'I Don't Know'. MGM Springfield features room service and a concierge, to help make your stay more enjoyable. The property also boasts a pool and a lounge. If you are driving to MGM Springfield, free parking is available.

Boasting a casino and bar, MGM Springfield is set in Springfield, less than 0.6 mi from Springfield Museum. Located around an 11-minute walk from Basketball Hall of Fame, the hotel is also 500 m away from MassMutual Center. Several dining options are available, including a 24-hour restaurant.

All rooms at the hotel are fitted with a seating area. All rooms are equipped with a private bathroom with free toiletries and a hair dryer. The units come with a flat-screen TV with satellite channels.

Guests at MGM Springfield can enjoy a continental breakfast.

Staff at reception can assist around the clock with guidance on the area.

The nearest airport is Bradley International Airport, 14 mi from the accommodations.

Rooms: 6

Hotel Chain: MGM Resorts International

When would you like to stay?

Facilities of MGM Springfield

General

Paid WiFi

Food & Drink

Restaurant
Bar

Vending machine (drinks)

Front Desk Services

24-hour front desk
Express check-in/out

Currency exchange

ATM on site
Invoice provided

Entertainment & Family Services

Casino

Cleaning Services

Dry cleaning
Ironing service

Shoeshine

Suit press
Daily housekeeping

Business Facilities

Meeting/Banquet facilities

Fax/Photocopying

Shops

Gift shop
Shops (on site)

Convenience store (on site)

Miscellaneous

Non-smoking rooms
Facilities for disabled guests
Elevator

Heating
Hypoallergenic room available

Smoke-free property
Air conditioning

Safety & security

Safe
24-hour security
Security alarm

Smoke alarms
CCTV in common areas

CCTV outside property
Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Hand sanitizer in guest accommodation and common areas

Process in place to check health of guests
Access to healthcare professionals

Face masks for guests available

Physical distancing

Contactless check-in/out
Physical distancing rules followed

Screens or physical barriers between staff and guests in appropriate areas

Cleanliness & disinfection

Use of cleaning chemicals that are effective against coronavirus
Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Physical distancing in dining areas
All plates, cutlery, glasses, and other tableware sanitized

Breakfast to-go containers

Internet

WiFi is available in the hotel rooms and charges apply.

Parking

Free public parking is available on site (reservation is not needed).

Policies of MGM Springfield

These are general hotel policies for MGM Springfield. As they may vary per room type, please also check the room conditions.

Check-in

15:00 - 00:00 hours

Check-out

Until 11:00 hours

Cancellation / Prepayment

Cancellation and prepayment policies vary according to property type.

Children and Extra Beds

Free!Up to two children under 12 years stay free of charge when using existing beds.

One child under 3 years is charged USD 20 per night in a crib.

One older child or adult is charged USD 20 per night in an extra bed.

The maximum number of extra beds in a room is 1.

The maximum number of total guests in a room is 5.

The maximum number of cribs in a room is 1.

Any type of extra bed or crib is upon request and needs to be confirmed by management.

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Pets

Pets are allowed. Charges may apply.

Accepted credit cards

Mgm Casino Springfield Ma Restaurants

Mastercard
Visa
Discover
American Express

The property reserves the right to pre-authorize credit cards prior to arrival.

See all reviews

Massachusetts‘ first destination casino, MGM Springfield, opened its doors on August 24 to much fanfare.

Opening weekend was busy, and the initial reviews were extremely positive. That’s not unexpected. After all, MGM invested nearly $1 billion in the brand new property.

All the slot machines and table games are state-of-the-art and right out of the box, and all of the restaurants, hotel rooms, and amenities were clean and practically untouched.

The place is beautiful.

MGM gave the 250-room hotel a unique industrial chic design, with lots of overt and covert design elements plucked from to the city Springfield’s history.

But once you get past the cool design features and the newness, the property’s warts (and there are many) begin to appear.

It’s a nice place to visit but I wouldn’t want to go very often

My biggest takeaway from my stay at MGM Springfield is it lacked an identity.

Is it a gambling joint or is it a destination resort casino?

At the end of the day, it appears to be a passable version of both. The overall vibe I got from the property is it couldn’t decide what it wanted to be.

Furthermore, certain parts of the casino felt rushed, like when you have to change a design plan at the last minute and do your best to make it work with what you have.

As an example, the casino floor is full of top-of-the-line gaming machines, but they’re packed pretty close together with few main footpaths to travel. Because of this, navigating the casino floor is similar to travelling down a small side street lined with parked cars, and having another car coming at you.

Mgm Casino Springfield Ma Reviews